Ring sizing

How do I measure my ring size?

You can follow our sizing guide provided on the website.

For customers in Thailand, we offer free ring sizer delivery, so you can measure comfortably at home before placing your order.

How do I measure my wrist?

Measure your wrist just below the wrist bone using a flexible measuring tape. Add approximately 1–1.5 cm, depending on whether you prefer a closer or slightly looser fit.

If you don't have a measuring tape, you can use a piece of string and measure it with a ruler.

FAQ

How long does production take?

All pieces are made to order.

Estimated production time is 7–14 days, depending on the design and customization.

Can I return or exchange my order?

As most of our jewelry is made to order and often personalized, we do not accept returns, exchanges, or cancellations due to change of mind.

If your item arrives damaged, defective, or incorrect due to our error, please contact us within 2 days of delivery with clear photos or videos of the issue. We'll review your case and arrange the appropriate solution.

If the jewelry is damaged, can it be repaired?

Yes. We offer repair services for VALITH jewelry.

If the issue is caused by our workmanship, please contact us with photos or videos as soon as possible after receiving your order.

For damage from everyday wear, repair may still be available depending on the condition of the jewelry. Please contact us first, and we'll be happy to advise on the available options.

Aftercare & Replating

We want your jewelry to be enjoyed for years to come.

Thailand

We offer one complimentary replating service within the first year from the date of purchase.

After the first year, replating is available at:

  • Rings: 300 THB
  • Bracelets: 500 THB

Please contact us before sending your jewelry for service.

International Orders

For international customers, we recommend contacting us first if your jewelry requires replating or maintenance.

Depending on your location, we may arrange the service with you or recommend having the jewelry professionally replated by a trusted local jeweler.

Shipping

Do you ship internationally?

Yes. We currently ship to Singapore via DHL Express with free shipping.

For more information about shipping, delivery times, and duties or taxes, please see our Shipping Policy.

Will I have to pay import duties or taxes?

Orders shipped internationally may be subject to local duties or taxes depending on your country's regulations.

For Singapore, orders with a total value exceeding SGD 400 may be subject to import GST, which is the responsibility of the customer.

Please refer to our Shipping Policy for more information.

Estimated Delivery Time

Thailand: Orders are typically delivered within 2–3 business days via EMS.

Singapore: Orders are typically delivered within 3–5 business days via DHL Express.

Payment Method

What payment methods do you accept?

We accept credit and debit cards, PromptPay and other payment methods available at checkout.

Is VALITH Jewelry available on other platforms?

For customers in Thailand, you can shop through our website, Shopee, LINE Shopping, or place an order directly via Instagram or LINE OA.

For customers in Singapore, orders can currently be placed through our website or by contacting us directly via Instagram.