Returns & Refund Policy

As most VALITH pieces are made to order and many include custom sizing, engraving, or personalization, we do not accept returns, exchanges, or cancellations due to change of mind.

If your order arrives damaged, defective, or differs from what you ordered due to our error, please contact us within 2 days of delivery with your order number and clear photos or videos of the item.

Once reviewed, we will arrange the most appropriate solution, which may include a repair, replacement, or refund, depending on the situation.

Return Process

1. Contact us within 2 days of receiving your order via email, LINE OA, or Instagram.
2. Provide your order number along with clear photos or videos showing the issue.
3. Wait for confirmation from our team before returning the item.
4. If a return is required, we will provide further return instructions.
5. Once the returned item has been received and inspected, any approved refund will be processed within 7–14 business days.